Email Notification of Ticket Changes
Table of Contents
Trac supports basic notification for ticket changes using email.
Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post ticket changes to a dedicated mailing list. Note: As an example, this is how the Trac-tickets mailing list works.
Disabled by default, notification can be activated and configured in trac.ini.
Receiving Notification
When reporting a new ticket or adding a comment, enter a validing email address in the reporter, editor or cc field. Trac will automatically send you an email when changes are made to the ticket.
This is useful to keep up-to-date on an issue or enhancement request that interests you.
Configuring SMTP Notification
Config Options
These are the available options for the [notification] section in trac.ini.
- smtp_enabled: Enable notification.
- smtp_server: SMTP server used for notification messages.
- smtp_from: Email address to use for Sender-headers in notification emails.
- smtp_replyto: Email address to use for Reply-To-headers in notification emails.
- smtp_always_cc: List of email addresses to always send notifications to. Typically used to post ticket changes to a dedicated mailing list.
- always_notify_reporter: Always send notifications to any address in the reporter field.
Either smtp_from or smtp_replyto (or both) must be set, otherwise Trac refuses to send notification mails.
Example Configuration
[notification] smtp_enabled = true smtp_server = mail.example.com smtp_from = notifier@example.com smtp_replyto = myproj@projects.example.com smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
Sample Email
#42: testing
---------------------------+------------------------------------------------
Id: 42 | Status: assigned
Component: report system | Modified: Fri Apr 9 00:04:31 2004
Severity: major | Milestone: 0.9
Priority: lowest | Version: 0.6
Owner: anonymous | Reporter: jonas@example.com
---------------------------+------------------------------------------------
Changes:
* component: changset view => search system
* priority: low => highest
* owner: jonas => anonymous
* cc: daniel@example.com =>
daniel@example.com, jonas@example.com
* status: new => assigned
Comment:
I'm interested too!
--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>
See also: TracTickets, TracIni, TracGuide